Política de reembolso

Each ownerstamps stamp is customized using the artwork supplied with the order. Please check your design, selected size and delivery details before placing your order.

Cancellations and design changes

Because this is a custom product, we do not accept customer-requested cancellations after an order is placed, including before production begins, except where applicable law requires otherwise.

If you need to change your design or style, contact support@ownerstamps.com within 1–2 days after placing your order. Include your order number and the replacement artwork or clear instructions. We will confirm the change with you. Requests outside this window may not be possible once production has progressed.

Product quality problems

If your product has a quality problem attributable to ownerstamps, contact us with your order number, a description and clear photos showing the issue. We will assess the problem and arrange an appropriate resolution, such as a replacement or refund.

ownerstamps is responsible for the costs of resolving a confirmed product quality problem attributable to us, including any required return shipping.

Returns for reasons other than product quality

For a non-quality return, contact us before sending anything back so we can confirm the return arrangements and provide the correct return address.

The buyer is responsible for return shipping costs for non-quality returns. Include your order number and the reason for the return. Do not send returns to a shipping-label address without confirming it with us.

Refunds

We will explain the next steps and confirm the outcome after reviewing your request and, where a return is required, the returned product.

Approved refunds are issued to the original payment method. Your payment provider may need additional time to post the refund.

Your legal rights

This policy does not limit rights or remedies required by applicable law. In particular, our cancellation restriction does not remove any required right to cancel and receive a refund when a shipment is delayed under applicable law.

Contact us

For help with returns, refunds or design changes, email support@ownerstamps.com.