Shipping Policy

Shipping Coverage

ownerstamps ships to the contiguous United States, including Washington, DC.

We do not ship to Alaska, Hawaii, Guam, other U.S. territories or overseas islands, or military addresses, including APO, FPO and DPO addresses.

Free Shipping

We offer free shipping on all orders delivered within our eligible delivery area. No minimum purchase is required.

Production Time

Each stamp is customized using the artwork you provide. Production takes approximately 5 business days.

Please provide clear artwork and complete order information. Missing or unclear artwork, requested design changes or details requiring your confirmation may affect production time. We will contact you if clarification is needed or your expected dispatch date changes.

Shipping Time

After your order is dispatched, shipping takes approximately 7 business days.

Please allow approximately 12 business days in total for production and transit. Business days exclude weekends and applicable holidays.

These timeframes are estimates, not guaranteed delivery dates. Carrier delays, severe weather and other delivery disruptions may affect the arrival date.

Order Tracking

You can view your order status using the link in your order confirmation email.

When tracking information is added to your shipment, you can find the available tracking details in your shipping notification or on your order status page.

A new tracking number may appear before the carrier has scanned the parcel. Please allow time for the carrier to record and display its first tracking update.

Shipping Delays

If we cannot ship within the promised timeframe, we will notify you of the delay and provide a revised shipping estimate.

Where required by applicable law, you may agree to the delay or cancel your order for a refund. This right applies despite our general restriction on cancellations of custom orders.

Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an address error, contact us as soon as possible with your order number and the correct address. We will check whether the address can still be updated. Changes may not be possible once the parcel has been dispatched.

Missing or Damaged Deliveries

If your parcel appears to be missing, arrives damaged or is marked as delivered but cannot be located, contact us with your order number and a description of the issue so we can help investigate.

For damaged deliveries, please include clear photos of the product and packaging, and retain the packaging while we review the issue.

For product quality problems and return arrangements, please refer to our Refund Policy.

Contact Us

For questions about production, shipping or delivery, email support@ownerstamps.com. Please include your order number if you have already placed an order.