Terms of Service

Welcome to ownerstamps. These Terms of Service apply to your use of our online store and purchases from us. By using our store or placing an order, you agree to these terms. Please also review our Privacy Policy, Shipping Policy and Refund Policy, available through our store.

1. Our Products

ownerstamps sells custom stamps made using customer-supplied artwork. Each stamp includes an ink pad.

Logos and packaging shown in our product images are examples of possible designs and applications. Your custom stamp will be made using the artwork you provide and the product options you select.

Please review the product description, design size and included items before placing your order.

2. Your Artwork and Order Information

You are responsible for providing accurate contact and delivery information, selecting the correct size and submitting clear artwork that you own or have permission to use.

By submitting artwork, you authorize ownerstamps and our production providers to use it as necessary to produce your order and provide related support. You retain ownership of your artwork. Submitting artwork does not give us permission to use it in public advertising without your permission.

Please do not submit unlawful content or artwork that infringes another person's intellectual property rights. We may request clarification or decline an order that we cannot lawfully fulfill. If we cannot fulfill a paid order, we will notify you and refund the unfulfilled order.

3. Prices and Payment

Product prices and currency are displayed in our store. Any applicable taxes and the final order total are shown at checkout before you complete your purchase.

Payment is processed through the payment methods offered at checkout. If an error affects your order, we will contact you to resolve it rather than charge an additional amount without your agreement.

4. Cancellations and Design Changes

Our stamps are customized for each order. We do not accept customer-requested cancellations after an order is placed, including before production begins, except where applicable law requires otherwise.

If you need to change your design or style, contact us within 1–2 days after placing your order. Include your order number and the replacement artwork or clear instructions. We will confirm the change with you. Requests outside this window may not be possible once production has progressed.

Send design-change requests to support@ownerstamps.com.

5. Production and Shipping

Custom stamp production takes approximately 5 business days. After dispatch, shipping takes approximately 7 business days. Please allow approximately 12 business days in total for production and transit. Business days exclude weekends and applicable holidays.

These timeframes are estimates, not guaranteed arrival dates. Missing or unclear artwork, requested design changes and delivery issues may affect timing. We will contact you if clarification is needed or your expected dispatch date changes.

We offer free shipping on all orders within the contiguous United States, including Washington, DC. We do not ship to Alaska, Hawaii, Guam, other U.S. territories or overseas islands, or military addresses, including APO, FPO and DPO addresses.

If we cannot ship within the promised timeframe, we will notify you and provide a revised shipping estimate. Where required by law, you may agree to the delay or cancel for a refund, despite our general cancellation restriction.

Please see our Shipping Policy for additional delivery and tracking information.

6. Returns, Refunds and Product Quality

If your product has a quality problem attributable to ownerstamps, contact us with your order number, a description and clear photos showing the issue. We will assess the problem and arrange an appropriate resolution, such as a replacement or refund.

ownerstamps is responsible for the costs of resolving a confirmed product quality problem attributable to us, including any required return shipping.

For returns unrelated to product quality, the buyer is responsible for return shipping costs. Contact us before sending anything back so we can confirm the return arrangements and provide the correct return address.

Approved refunds are issued to the original payment method. Your payment provider may need additional time to post the refund. Please see our Refund Policy for further details.

7. Using Your Stamp

Use the included ink pad to ink the stamp evenly. Place your packaging on a flat, supported surface, press steadily and lift the stamp straight up.

Test on similar material before stamping your finished packaging. Results may vary depending on the artwork, ink coverage, pressure and surface. Do not assume that every ink or surface is suitable for every application.

8. Use of Our Website

You must not misuse our store, interfere with its operation, attempt unauthorized access or submit false information.

Our website content is protected by applicable intellectual property laws. You may not reproduce or use protected content without permission, except as permitted by law.

Third-party services, including payment services and delivery carriers, may have their own terms and privacy policies.

9. Personal Information

Our collection and use of personal information are described in our Privacy Policy. Please review it to understand how information associated with your visit, order and communications is handled.

10. Your Legal Rights

Nothing in these terms excludes or limits consumer rights, warranties or remedies that cannot be excluded or limited under applicable law.

Our policies do not remove any cancellation or refund rights that apply by law when an order is delayed or cannot be fulfilled.

11. Changes to These Terms

We may update these terms for future use of our store and future purchases. The current version will be available on this page. Changes do not retroactively remove rights relating to an existing order.

12. Contact Us

For questions about these terms, your artwork or an order, contact ownerstamps at support@ownerstamps.com.